It's pretty well-known that public transport in my home-town of Sydney is not all that great. I mean, I used to live in the western suburbs, but got so sick of catching the train that I started driving to work – even with all the traffic, it took about the same time, and I didn't have to put up with hot, smelly, overcrowded trains. But eventually, I got sick of driving and decided to move closer. Now I live about 10 minutes by bus away (or 25 minutes walk – which I usually do, if it's not too cold... or hot, hehe).
But even that is not made easy by Sydney buses. You see, the bus that runs past my work to my house is so full, more often than not, that it drives past without stopping!
Today, I had enough. After not one but two buses in a row drove past without stopping (actually, one stopped to let people off, but the driver didn't open the front door and patently refused to acknowledge me knocking on the front door), I called 131 500 and lodged a complaint.
The lady on the other end was very friendly, and the whole complaint was over in a couple of minutes. She took my name and phone number and told me that she's pass my "comment" (tirade, I'd say) to the depot manager. So let's see how we go, eh? If I hear any more, or there's any change, I'll be sure to post an update.